Interviewing Right : a simple tool for a fruitful Investigation
When investigating a failure, deviation or an incident as a part of your QMS procedure, interviews can be amongst the most important tools that ...
Heuristics
Human Errors – Person or System? (Part -II)
The System approach and Avoiding FAE
In the previous blog, we saw that when we tend to overvalue the role of person factors and overlook the impact of external influencing ...
Human Errors – Person or System? (Part -I)
The Fundamental Attribution Error
How often have you come across individuals in your organization inferring on the cause of incident or a failure as the "Person Problem" ? ...
An End to the Blame-Game
The common initial reaction when one comes across an error is to find the person behind it and blame him for the erroneous activity. ...